Help & Support

Office Locator

Chinese mainland

Hong Kong

Taiwan China

Hong Kong

Cargo Sales Office

Telephone
If you are a Hong Kong-based customer, you can contact our Sales team via the Livechat services (bottom right corner) during office hour. (Microsoft Internet Explorer is not supported)

Email
cgo8resa@cathaypacific.com

Address
9/F, South Tower, Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau

WorkingHour
9:00am - 1:00pm & 2:00pm - 6:00pm (Monday - Saturday)
9:00am - 1:00pm & 2:00pm - 6:00pm (Public holidays)
9:00am - 1:00pm & 2:00pm - 4:00pm (Sunday)

Airport Cargo Office

Telephone
+852 2767 9888

Fax
+852 3481 9230

Address
Room 529, Office Building, Cathay Pacific Cargo Terminal, 3 Chun Wan Road, Hong Kong International Airport

WorkingHour
24 Hours

Ground Handling Agent

Company Name
Cathay Pacific Services Limited

Email
customerenquiry@cpsl.com.hk

Fax
+852 3481 9230

Address
(Customer Services Counter) 4/F, Core SE, Cathay Pacific Cargo Terminal, 3 Chun Wan Road, Hong Kong International Airport

Warehouse Factilities

Freezer
Cool room
Dangerous goods storage
Dangerous goods cool storage
Radioactive material storage
Strong room
Cage for vulnerable goods
Livestock room

Customs Office Hour

24 hours

Export

Export Information
Unaccompanied Baggage To London Heathrow
Procedures for Shipping Dogs and Cats
Pet booking request e-form

Import

Information for Collecting Import Consignments

ULD Release Procedure

Empty ULD Release Procedure

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