Unaccompanied Baggage To London Heathrow

Cathay Pacific is pleased to fly your unaccompanied baggage to London Heathrow. Please note that FRAGILE items MUST NOT BE included within your unaccompanied baggage shipments. Cathay Pacific is not liable for any damage to items as a result of inadequate packaging. Your goods will be forwarded on a space available basis only and would suggest you contact CX Cargo Office at LHR on 0330 0249347 Option 2 to check arrival details. However, we ask you to note the general information below designed to assist you in clearing your baggage through customs and collection it upon arrival.

Your unaccompanied baggage will be held at Heathrow Airport by Dnata Cargo. Cathay Pacific Cargo is located on the south side of the airport close to Terminal 4. Customs clearance must be completed by an authorized cargo agent. Personal customs clearances are not permitted by UK customs. Cargo agents are able to clear shipments at weekends and during public holidays. Dnata do not offer clearance facilities. When collecting your baggage after customs clearance please ensure you bring identification with you or if goods are being collected by someone on your behalf please ensure they have a letter from you giving them authority to do this. CX Cargo Terminal address:

Cathay Pacific Cargo B521A Stirling Road.

Heathrow Airport

TW6 3JJ Tel 0330 0249347

Opening Hours: 24 Hours for collection - once goods are cleared.

NOTE: IN ADDITION TO CHARGES PAID AT ORIGIN STORAGE, CUSTOMS CLEARANCE, HANDLING AND IF NO TOR DUTY & VAT WILL ALSO APPLY ON ARRIVAL AT DESTINATION.

You must assign a customs clearance agent to clear your goods through UK customs in advance as they can perform this electronically and show them as a notify party on the airwaybill. Staff shipments will automatically be nominated to Alliance Shipping Group Tel 0208 818 7780. If a cargo agent is not appointed in advance Dnata must be instructed by you as to which agent you would like to be used.

Any further enquiries please contact Dnata, CX’s handling agent at LHR.

ToR FORM

From 01st April 2017 the import of Personal Effects (Inc PETS) into the UK changed.

A ToR Reference is required to avoid paying duty & 20% VAT on all charges on arrival. The reference takes up to 30 days to receive it is recommended to apply at least 4 weeks before shipping.

Owners need to complete the form at:

https://www.gov.uk/government/publications/application-for-transfer-of-residence-tor-relief-tor01

Then email to: nch@hmrc.gsi.gov.uk

Once a ToR reference is received the UK importing agent will require it to avoid paying the VAT.

The ToR form also applies to PET shipments.

IT IS IMPERATIVE THAT IF THE CONSIGNEE IS ELIGIBLE (Relocating to the UK) TO CLAIM RELIEF ON THEIR EFFECTS THAT THEY OBTAIN THE RELIEF AUTHORISATION BEFORE THE CONSIGNMENT IS DESPATCHED.

OTHERWISE THEY WILL BE REQUIRED TO PAY 20% VAT BASED ON THE VALUE OF THE GOODS AND ALL SHIPPING COSTS.